Refund policy

Return & Refund Policy

At Apex Swing, we want you to be completely satisfied with your purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return, the item must:

• Be unused, unopened, and in the same condition that you received it.
• Be returned in its original packaging.
• Be accompanied by photos showing the condition of the product and packaging sent to our customer support team before the return is approved.
• Include proof of purchase or the order number.

How to Request a Return

To initiate a return, please contact our customer support team at:

Info@apexswing.ca

Please include the following information in your request:

• Your order number
• The reason for the return
• Clear photos of the product and its original packaging

Once your request has been reviewed and approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect the returned item, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to your original payment method. Please allow a reasonable processing time for your financial institution to complete the transaction.

Non-Returnable Items

Returns and refunds may be refused if:

• The item has been used.
• The item is damaged due to misuse or improper handling.
• The item is returned without its original packaging.
• The return request is made more than 30 days after delivery.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery and provide photos of the issue. We will work with you to resolve the problem as quickly as possible.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or the wrong item was received.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Info@apexswing.ca